Manager of Creative Project Management

Remote

Full Time

Manager/Supervisor

Fully Remote in the states of: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington

THE JOB
Are you a confident leader who thrives in fast-paced, ever‑changing environments and knows how to earn trust with both clients and teams? Do you love combining detailed project management with relationship‑driven leadership and a strong sales mindset? As the Manager of our Creative Project Management team, you will lead a high‑volume, sales‑and creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands‑on leader who builds credibility through customer expertise, clear decision‑making, and strong execution. You are comfortable owning escalations, leading complex customer conversations, and coaching your team to think proactively and creatively. You will manage a small book of strategic accounts with dedicated admin support, allowing you to stay close to the client experience while focusing primarily on developing your team, improving processes, and moving the business forward. This role requires someone who is adaptable, detail‑oriented, sales‑motivated, and energized by leading through change. This is a fully remote position.

WHY YOU'LL LOVE US

Remote done right. We’re passionate about face time and your location will never be a barrier to meaningful interactions. Since 2015, we've had fully remote teams and have created a thriving culture around remote team collaboration and camaraderie. We’ll give you all the tech and support to make it easy. We have zero plans to have employees return to an office.
A culture of flexibility. We want you to love your job and we believe that includes the ability to invest in your passions outside of the workplace.
Grow your career. We have clearly defined career paths that help support both professional development and pay equity. This includes sales training, interpersonal skills development, and regular pay reviews.
Office Stipend. $500 yearly office stipend to make your home office magazine worthy.
Virtual events. Beyond our department meetings, our employees can participate in other virtual events. Departments compete against each other playing Pictionary or Scattegories, answer fun and unique questions in watercoolers, or even participate in chocolate tastings. We hold virtual mindfulness groups where anyone can join.
PTO. We offer generous Paid Time Off in addition to our culture of flexibility, so you’ll be well rested and relaxed to bring your best self to work.
Swag. We make amazing swag, and often that comes with sampling our swag to ensure we’ll thrill our clients.

RESPONSIBILITIES

Lead, coach, and develop a team of Creative Project Managers through training, one‑on‑ones, call reviews, and team meetings
Build trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent execution
Confidently manage client escalations and complex problem resolution while balancing customer expectations and business needs
Drive a proactive, sales‑minded approach across the team, helping CPMs identify opportunities and move accounts forward
Create and deliver high‑impact training focused on proactive project management, creative thinking, and customer strategy
Foster a creative, solutions‑oriented environment where team members are encouraged to push boundaries and bring new ideas forward
Partner cross‑functionally to improve processes, elevate the customer experience, and support overall business goals
Conduct consistent performance evaluations and ensure team KPIs are clearly understood and achieved
Champion of Kotis core values
Manage a small book of client accounts with dedicated admin support to stay connected to the customer experience
Collaborate consistently with the manager of the assistants and work together to increase the productivity of support
Builds a strong team culture by organizing team meetings, recognition, and sales competitions

REQUIREMENTS

5+ years of experience managing teams with direct reports
5+ years of experience in project management, account management, or sales‑driven client roles
Strong customer presence with the ability to lead executive‑level conversations confidently
Highly detail‑oriented with exceptional project management and organizational skills
Sales‑motivated mindset with a proven ability to drive growth through client relationships
High emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadership
Strong problem‑solving skills and comfort making decisions in urgent, evolving situations
Ability to build alignment and strong relationships across cross‑functional teams
AA, BS/BA
Industry experience preferred

COMPENSATION
Base: $100–$120k, OTE: $125–$155k

Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us.

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Manager of Creative Project Management

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